When dealing with social media companies, you can’t expect them to treat you like a customer-because that’s not what you are. The age of the internet has set a new trend where everything is automated as much as inhumanly possible, and that includes customer service. Why doesn’t Instagram have real customer service? This option doesn’t appear on the desktop site. You have two options when reporting Instagram glitches, bugs, and other problems you can’t resolve.įirstly, you can shake your phone when the issue occurs and tap Report a Problem.Īlternatively, you can report a problem in the Instagram mobile app by going to Settings → Help → Report a Problem.įrom here, you can select a reason and complete the reporting process. Contact Instagram customer service to report a bug or problem Image: KnowTechie However, to report a comment, you’ll need to hover your cursor over it so a More (…) button appears, click it, and select report. When reporting posts and accounts, the method is pretty much the same on the desktop site. To report a comment, you’ll need to tap it to select it, hit the Report icon (exclamation mark in a speech bubble), and follow the prompts to complete the process. The process for reporting an Instagram comment is slightly different. Select a reason from the list and follow the prompts to complete the process.Locate the offending content or account and tap the Menu (three dots) button.Here’s how to report posts and accounts in the Instagram mobile app The response, however, may simply be to remove the offending content or ban the account if the report is valid. Reporting content is one action that might actually elicit a response from Instagram. Contact Instagram customer service by reporting content With this in mind, the only difference is that some buttons appear in slightly different positions. You can also access the Instagram Help Center on the desktop site by following the same steps. Search for a topic or tap the Menu (hamburger) button to display a list Launch the Instagram app and tap your Profile icon in the bottom menu bar
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